Returns & Refund
CANCELLATION
1. Fashyol accepts order cancellation within 24 hours after payment but before items are shipped.
2. Over 24 hours but before the items are shipped, if you still want to cancel the order for personal reason, 10% of the handling fee will be charged, which will be directly deducted from your refund amount.
3. Please kindly note that the above rules do not include label customized items , which are not cancelable.
You are able to submit a cancellation request from the order list. Fashyol will agree or refuse your request according to the state of your order. If the order is canceled, you will get the refund to your bank account balance within 3 business days.
RETURN & REFUND
At Fashyol, we make sure every piece of clothing is well packed and dispatched, and every change is timely communicated to avoid any inconvenience to our clients. We suggest you make sure all items are well-received and are not damaged/faulty when you receive your packages.
You can request refund for one of the reasons listed below, please kindly review our policy below:
For the damaged, defective, or incorrectly sent items
Conditions when FashYol will conduct a resend or refund for you:
1.1 Wrong style/color/size received
1.2 Incomplete ratio received
1.3 Damaged/faulty items received
*Please note that:
1.There will be slight differences in the colors of pictures versus the original due to the lighting and different screen features.
2.The material of items shall be subject to the description and real pictures in the description.
3.Quality issues do not include thread problems.
4.The odor problem of special fabrics will be eliminated after standing for a few days or washing with water.
In case you’ve received an order under the conditions above, please notify us with an image of the original receipt within 2 days of receiving your order to sales manager by email : sales@fashyol.com.
Please make sure you notify us within 2 days of receiving the order by applying for a refund or resending on sales@fashyol.com
We will reply to your request within 24 hours during weekdays. If the refund is confirmed , you will get the refund to your Balance within 3 business days.
Returns without reason
Products can be returned to warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at Fashyol Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.
a. If you indeed want to return the products, please contact as via email sales@fashyol.com
b. Please return products within 14 days after receiving products.
SHIPPING GUARANTEE
Fashyol support full refund or resend if your package hasn’t been delivered successfully 49 days